Refund Policy

At HappyCodex, we strive to ensure that every buyer has a smooth and satisfying experience. Since we deal in digital products like scripts, codes, themes, and plugins, certain limitations apply to refunds.

1. General Refund Eligibility

Refunds may be granted under the following conditions:

• The item is corrupted or doesn’t work as described.
• You did not receive the product after successful payment.
• The product is materially different from the description.
• The author has not responded to a valid support request within 7 business days.

2. Non-Refundable Scenarios

We do not offer refunds for:

• Change of mind or wrong purchase.
• Buyer lacks required technical knowledge to use the item.
• Issues caused by third-party software or hosting environments.
• Services or custom modifications of any kind.
• Products that have been downloaded.

3. Item Support & Troubleshooting

Before requesting a refund, we recommend:

• Contacting the product author via the “Support” tab.
• Reviewing the documentation provided with your item.
• Opening a support ticket through your HappyCodex account.

4. Refund Process

• To request a refund, email us at info@happycodex.com or use the support request form in your dashboard.
• We review each request within 3–5 business days.
• If approved, refunds are issued via the original payment method.

5. Our Promise

At HappyCodex, buyer satisfaction is a top priority. We are here to support you every step of the way and ensure the items listed on our marketplace meet quality and functional standards.

For any questions, please contact us at info@happycodex.com.